If something goes wrong

We handle complaints ourselves

This page names our grievance officer, how to reach him, and how long each step of a complaint takes.

Grievance Redressal

If something has gone wrong.

Start here

Start with wecare@graceyes.in. Most problems are settled there within 3 working days.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved to your satisfaction may be escalated to our Grievance Officer:

Amit Kumar, Grievance Officer, GraceYes Organics Pvt. Ltd., A-67, Lower Ground Floor, Sector 2, Noida 201301, Uttar Pradesh, India · wecare@graceyes.in · +91 85911 02704

The Grievance Officer acknowledges every complaint within 48 hours and resolves it within one month of receipt.

How a complaint moves

  1. Write to wecare@graceyes.in with your order number and, for damaged or wrong items, a photograph. You get a ticket number by reply.
  2. Within 3 working days customer care responds with a resolution: replacement, refund or explanation.
  3. Not satisfied? Reply with "Escalate" or write directly to the Grievance Officer above. Every escalation is acknowledged within 48 hours and resolved within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.
  4. You may also approach the National Consumer Helpline (1915 · consumerhelpline.gov.in) or the District Consumer Disputes Redressal Commission at any time; nothing here limits that right.

Seller details

GraceYes Organics Pvt. Ltd. · A-67, Lower Ground Floor, Sector 2, Noida 201301, Uttar Pradesh, India · GSTIN 09AAMCG7385H1ZY · wecare@graceyes.in · +91 85911 02704. Every product sold on this website is manufactured and sold by GraceYes Organics Pvt. Ltd.; country of origin: India.