Plain dealing
Arrived damaged or wrong? We put it right
Tell us within seven days of delivery and we will replace or refund anything that arrived damaged, leaking or wrong. We do not accept change-of-mind returns.
Returns for damaged, leaking or wrong items.
What we take back
If a product arrives damaged, leaking, or is not what you ordered, write to us within 7 days of delivery at wecare@graceyes.in with your order number and a photograph. We replace it or refund it in full, and you pay nothing for return shipping. A person reads every message.
What we cannot take back
- No change-of-mind returns. We do not accept returns because you changed your mind or no longer want a product, and this includes unopened products. Personal care products are hygiene-sensitive, and we cannot resell anything once it has left us.
- Opened products are replaced or refunded only where the product itself is faulty.
Please read the ingredient list and product page before you order, and write to us with any question before you buy. This policy does not affect your rights under the Consumer Protection Act, 2019.
How to start a return
Email wecare@graceyes.in or WhatsApp +91 85911 02704 within 7 days of delivery, with your order number and a photograph of the item. For approved returns we arrange the pickup at no cost to you where pickup is possible, and tell you plainly when it is not.
Cancelling an order
You can cancel any order for a full refund before it is handed to the courier. Once dispatched, an order cannot be cancelled. See the Refund Policy for how and when money comes back.