Setting it right
We refund to the way you paid
When we approve a refund it goes back to the card, account or UPI you paid with within seven working days, and orders cancelled before dispatch are refunded in full.
When we refund, and how the money comes back.
When we refund
We refund in full when a product arrives damaged, leaks, is the wrong item, or never arrives at all, reported within 7 days of delivery. We do not refund change-of-mind returns, including unopened products; see Returns.
How the money comes back
Refunds go to the original payment method within 7 working days of us approving them. For Cash on Delivery orders we refund by bank transfer or UPI to an account you confirm in writing.
Cancellations
An order can be cancelled for a full refund any time before it is handed to the courier. Once dispatched, it cannot be cancelled.
Partial refunds
If one item in a multi-item order is affected, we refund that item rather than asking you to send the whole parcel back.